Wednesday 19th February 2025
Tech Solutions must Drive Tangible Results
By Simplyhawk

Tech Solutions must Drive Tangible Results

Tech Solutions – Businesses consistently seek the best ways to leverage technology to improve efficiency, drive innovation, and help gain a competitive edge. When organizations find the right solutions, technology increases productivity, fuels performance, and helps create new products and services.

By selecting technologies that tie directly to desired business outcomes, a process underpinned by financial modeling and analysis, enterprise architects can guide stakeholders toward better technology choices, even with limited financial resources.

A Business Technology use Case Should Fuel Tech Solutions

A Business Technology use Case Should Fuel Tech Solutions

CEOs and CFOs want to see digital investments’ top- and bottom-line benefits. A business technology use case helps ensure investments improve productivity and drive desired business outcomes.

Introducing the Business Technology use case, an Iterative Three-Phase Process.

In many cases, more than one tech solution can deliver a business outcome. For example, you could reuse an existing solution, buy it from a vendor, or build it yourself. Each potential solution will have different technical and financial implications. To choose between multiple options, lean on the business technology use case.

The ideal business technology use case has three phases:

  • Business outcomes. Understand the business outcome the enterprise seeks to achieve and the customers’ needs. This is what the tech solution needs to support.
  • Potential tech solutions. Identify the range of possible technical opportunities and solutions to consider and the high-level solution designs for each, both independently and collectively.
  • Financial modeling and analysis. Construct financial models and conduct feasibility and viability analyses for various investment options. This is necessary to reduce budget uncertainty, build confidence in technology investment, and secure funding.

The five elements of a business technology use case

A business technology use case is built on:

  1. Business outcomes. The most successful business technology use cases start with understanding the business outcome you are trying to deliver. These can range from creating a new product or service to meeting compliance obligations.
  2. Customer needs. Develop a detailed sympathy of your target audience — an external customer, internal customer, stakeholder, or employee — to reveal their motivations, behaviors, and needs.
  3. Potential tech solutions. Identify the universe of possible technologies to consider. Then, narrow your shortlist by considering the business architecture requirements, the fit within the technical stack, and the availability of the solution.
  4. Solution design. Create a service or experience that draws together the business architecture and tech solution. Determine the “minimum viable” from the customer’s perspective and take an iterative, experimental approach.
  5. Financial analysis. Assess the financial viability of the solution. Project revenues, costs, rates of return, and growth rates over an extended period.

Draw together this five-step analysis for decision-makers, who will determine whether to:

  • Not proceed, as one of the three dimensions of viability represents too significant a strategic risk
  • Redesign the use case and do another iteration of the analysis
  • Complete any needed further analysis on what they see as a viable solution before proceeding

Conclusion

Organizations worldwide are accepting tech solutions to maximize productivity and increase profit margins. Fundamental digital transformation strategies will need focused investment in tech solutions for Initiative Software, IT services, Communications, Cloud Services, and ICT capacity. You can learn more about advanced tech solutions or how digital transformation improves business.

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  • January 24, 2025